We make your jerseys and kits from 1 piece, in full sublimation, in our workshop in Bulgaria (EU). Allow 2 to 4 weeks of production after the proof is approved, with 100% payment at order. Here are our short answers to the 100 questions we are asked most, sorted into 13 topics.
From your first quote to tracking your order.
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Fill in the quote form, or add your products to the basket and request a quote for the whole basket. The quote is free, with no commitment, and detailed product by product. You receive it within 48 working hours of a complete request.
Yes. On every product page and in the 3D configurator, the price updates live with the quantity, and you can order online from 1 piece. If you would rather have us price your project, quote requests are also open from 1 piece.
No: we make from 1 piece, with no minimum per model or per size. The unit price then drops in quantity tiers. Only resellers have a minimum: 5 pieces per model.
The products and quantities, your logos (vector if possible), your colours or Pantone codes, your design or idea, the target date, the delivery address and your contact details. You do not need exact sizes to get a price: an estimated quantity per product is enough. The player list (names, numbers, sizes) must be complete before the proof.
15 days from the date it is sent. Once the quote is signed, prices are guaranteed if production can start within 60 days. Beyond that, if the delay is on the customer side (files, proof or payment pending), the price may be revised (terms and conditions, article 2.2 bis).
You create your design or request a quote, you sign and pay online, we prepare the proof (BAT), you approve it, we manufacture, then we ship with tracking. Production only starts once you have approved the proof.
Yes, as long as the proof is not approved: names, numbers, text, colours and logo positions are corrected during the proof rounds. A major change after the quote is signed (new design, logos not supplied at the start) becomes a new brief, charged according to the work. Once the proof is approved, no further changes are possible.
Yes, before the proof is approved: the order is refunded minus handling fees (€10 for a bank transfer; 2.5% + €10 for a SEPA-zone card, 5% + €10 outside the SEPA zone). If a proof has already been sent, the design work is not refunded. After the proof is approved, production starts and the order can no longer be cancelled.
In your client area: quotes, proofs to approve, production, shipping with tracking number, and invoices. Your access is e-mailed to you with your first quote or your first order. The 3D configurator itself works without an account.
What it costs, what is included, what can be added.
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The price depends on the product and the quantity, never on the design. Example, short-sleeve football jersey in Kinetic 130 fabric: €68.85 excl. VAT for a single piece, €32.38 from 10 pieces, €25.90 from 20 and €16.84 from 500 (catalogue price on 16/10/2026). The exact price is on your quote.
The price drops across 8 tiers: 1, 5, 10, 20, 50, 100, 250 and 500 pieces; above 500, price on quote. Quantity is counted per product and per identical design, all sizes together: different names and numbers do not break the tier. However, two different designs or colourways are not added together.
Example priced on 16/10/2026: 15 football jerseys and 15 shorts in Kinetic 130, fully customised, come to €815.95 excl. VAT after the full-kit discount, about €54.40 excl. VAT per player. Delivery is extra (€29.50 excl. VAT for these 30 pieces to Ireland). Matching socks are priced on quote.
Yes, a little: 1 piece is the tier-1 price plus 18.15%, 2 pieces plus 9%, and 3 to 4 pieces are at the tier-1 price. For the football jersey: €68.85 excl. VAT for 1 piece, €63.51 excl. VAT each for 2, €58.27 excl. VAT for 3 to 4. Same fabric, same sublimation and same proof as a club order.
Full sublimation with unlimited colours, logos and sponsors, names and numbers (even out of sequence), with no extra cost per piece. The proof is included, and so is the artwork preparation of a design made in the 3D configurator. Delivery is extra and, depending on your project, a design package or options.
Yes: 5% off full kits (top + bottom of the same sport) from 5 kits, meaning at least 5 tops and 5 bottoms. This discount comes on top of the volume prices. The same price grid applies to all direct customers: clubs, associations, companies and individuals.
Delivery, calculated on weight and destination, and a design package if your artwork needs rework. Optional, on request: custom labels (€2 excl. VAT per piece) and an individual named bag (€1 excl. VAT per piece). Want photos of your order before it ships? The pre-shipping photo report costs €149 excl. VAT (up to 10 photos) or €249 excl. VAT (with 2 short videos), to be requested with the quote.
It is the work our designers do to make your artwork printable. Design made in the 3D configurator: included. Print-ready file: printed as is, with a recommended file check (€25 excl. VAT, or €50 excl. VAT for a thorough check). AI-generated image: €50, €150 or €500 excl. VAT depending on the rework; creation by our studio: €95, €225 or €500 excl. VAT.
Production, express and planning, to be ready on the day.
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2 to 4 weeks after the proof (BAT) is approved, depending on the product, the quantity and the workshop load. Delivery time is added afterwards. Your quote confirms the lead time planned for your order.
When the proof is approved and payment is received, not when you first contact us. The quote, the design and the proof come before. To save time, send print-ready files and the complete player list, then approve the proof quickly.
4 to 8 weeks between a complete request and receipt: quote within 48 working hours, proof, 2 to 4 weeks of production, then 3 to 7 working days of delivery in Europe. For a club, also allow 1 to 2 weeks to collect the players' sizes.
Yes. Express option possible, from 72 hours to 2 weeks depending on the product and quantity, on request; the surcharge is shown on the quote. Give your date in the quote request: we tell you straight away what the workshop can do.
Jerseys (short sleeve, long sleeve, sleeveless, goalkeeper), t-shirts, classic shorts, rash guards, polos and sports bras. Cycling, triathlon, swimwear, sweatshirts, jackets, trousers and leggings stay in standard production. An order mixing both is split into two separate quotes, each with its own delivery.
At least 8 weeks before the date the jerseys must be worn, and 10 to 12 weeks before for the September season start or the May-June finals, our busiest periods. For September, ideally request the quote in May or June, and early July at the latest.
In standard production, no: the dates given are indicative (terms and conditions, article 4.4). If your date is a must, state it before signing the quote and ask for the express option: its conditions are written on the quote. For a consumer, standard delivery takes place no later than 8 weeks after proof approval and payment, excluding carrier time.
The proof (BAT): your check before anything is made.
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The proof (BAT, French for "bon à tirer") is the final visual of your order: design, colours, logos, sponsors, names, numbers and positions, piece by piece. It is systematic and included: nothing is made without your approval. Once approved, it is the reference for production and for any claim.
Within 48 h* of receiving all the elements: payment, files, list of names, numbers and sizes. * Our workshop's usual lead time. In peak season it may be slightly longer.
It depends on the design package: 2 rounds with the classic package or the €50 and €150 excl. VAT AI packages, 3 with the Standard studio creation. Simple changes (colours, text, names, numbers, logo positions, spelling) are included in these rounds. Beyond that, each simple change costs €50 excl. VAT; a major change requires a new package.
In your client area, under "My proofs": every area of the garment is shown, you pin your comments directly on the area concerned, then approve in one click. Before approving, have two people check the spelling of names, the numbers (no duplicates), sizes, logos and colours.
Without a written reply from you within 15 days, the proof is deemed approved and production can start (terms and conditions, article 2.3). If a request needed for the order (elements, approval, payment) gets no reply for 30 days, the order is put on hold: restarting it costs 10% of the amount excl. VAT (minimum €30 excl. VAT) and lead times start again from zero.
Not exactly: a screen displays in RGB (light), printing uses inks, and some very bright screen colours look duller once printed. A tolerance of ±10% applies compared with the proof. For a precise colour, give a Pantone reference written on the quote, or ask to see a real piece before the run.
Yes. The prototype is a first piece in your design, charged at the single-piece price: 50% of it is refunded if you then order 10 pieces or more in the same design, and 100% from 100 pieces (excluding the design package and shipping). You can also ask for a physical test sample, on quote, which adds about 5 to 10 working days.
What we make, with which fabrics, and where.
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More than 40 disciplines, from team sports to individual sports: jerseys, shorts, jackets, tracksuits, sweatshirts, polos, cycling shorts, swimwear and supporter accessories (flags, scarves, pennants…). The reversible basketball jersey is available, price on quote. For a product outside the catalogue (cotton, embroidery, cap…), send us the exact product, the material, the quantity and your date: we will look into it.
The two main fabrics of our jerseys are Kinetic 130 (smooth, dense interlock, 130 g/m², the standard) and Aero 140 (micro-perforated mesh, 140 g/m²); Aero 220 exists for a thicker jersey. Depending on the product and the sport, many other fabrics are available: AirKnit 140, Performance Mesh, StretchCore 240, Track Pro 250, Softshell, ThermoGrip, SwimCore, Cotton Touch, Premium Piqué… Each product page shows the fabrics available.
Aero 140, more breathable, for matches, heat and intense sports; Kinetic 130, opaque and the most affordable, for training, youth teams or a tight budget. On a football jersey, the difference is €2 excl. VAT per piece from 20 pieces (€25.90 vs €27.90 excl. VAT). Use the same fabric for jersey and shorts: two different fabrics can give a slight difference in shade.
In sublimation, the ink turns into gas under heat and penetrates the polyester fibre: the colour becomes part of the fabric, with no layer on the surface. It does not crack, peel or wash out, and it allows unlimited colours over the whole surface.
Our garments are made in the European Union, in line with the applicable European regulations. We do not display labels or certifications we could not back up in detail, and the UV-protective properties of some fabrics are described qualitatively, without a certified index. Do you have a specific requirement (recycled material, certification)? Ask with your quote: we will answer honestly.
In our workshop in Bulgaria, inside the European Union: printing, sublimation, cutting, sewing and inspection. Every order is made to order, from 1 piece, with no stock.
Every order is inspected before shipping, large runs included: match with the approved proof (colours, logos, names, numbers), print quality, seams and finishing. The proof you approve sets the reference to be met.
It rests on three concrete facts: we make to order, with no stock or unsold items; we manufacture in Europe for European customers, which shortens distances; and sublimation gives durable garments that need replacing less often. We prefer these facts to figures we could not back up.
Choosing the right sizes, for one player or a whole team.
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Kids from 4 to 14 years and adults from XS to 3XL; 4XL and 5XL exist only if the product page offers them. Kids and adults mix freely in the same order and the same design; sizes 3XL to 5XL carry a 5% surcharge. Some accessories (flags, scarves, towels…) are one size.
Yes, on most products: you choose the fit on the product page, and each fit has its own size chart. Only the fits shown on the product page are available for that model.
On every product page, with measurements in centimetres (A = width, B = length, C = sleeve), and on the Size guide page, which gathers the charts. Compare real measurements rather than the size you usually wear; between two sizes, take the larger one for a contact sport and the smaller one for a close fit.
The most reliable way: measure flat a garment that fits each player well and compare it with the product chart. Then gather everything in a table (name, number, size), or use the group order: each player enters their size from their own link.
Yes, for team orders: a set of size samples can be sent to you to settle the size split before production. It involves a contribution to shipping costs and a deposit refunded when the samples come back; these costs can be covered depending on the order volume.
A customised item is not taken back or exchanged for a sizing mistake on your side: tell us immediately, because before production starts it can often be corrected. Otherwise, a new piece can be made from 1 piece, in the same design.
For large runs, fit adjustments can be studied: mention it in your quote request. For other orders, you choose from the fits and sizes offered on each product page.
Design, colours, names, numbers, logos: everything you can do.
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The whole garment, front, back and sleeves: unlimited colours, gradients, all-over patterns, logos, sponsors, names, numbers and text. Sublimation prints everything into the fibre, with no colour limit and no extra cost for the number of colours.
It is free, with no account and nothing to install, on computer and phone, in 6 languages. You colour each panel with Pantone references, add patterns, logos, names and numbers at their real size in centimetres, or let the AI compose a design from one sentence. The price excl. VAT updates live, then you order or download a PDF quote.
Yes: our studio designs your kit from your colours, your logo and your inspirations, and presents it to you on the proof. Three levels: Standard (€95 excl. VAT), Intermediate (€225 excl. VAT, closer fidelity) and Maximum fidelity (€500 excl. VAT, full redraw).
Yes, send your visual flat: the artwork alone, not placed on a jersey or shown as a 3D render. An AI image cannot be printed as is: our designers bring it to the right resolution (€50 excl. VAT), correct text and inconsistencies (€150 excl. VAT) or rework it completely (€500 excl. VAT).
Yes, even from simple photos. Everything is printed: gradients, textures, embroidered, metallic or camo looks are reproduced in print, with no real embroidery, glitter, rhinestones or raised effect. You must hold the rights to what you send: registered elements (brand, licensed crest, character) cannot be reproduced without permission; simply remove them.
Yes, every piece can have its own name and number, out-of-sequence numbers included, at no extra cost. Send the list (name, number, size) in a table, or import it as a CSV file in the configurator. By default, names are printed in capitals without accents: ask in writing before the proof if you want lower case or accents.
As many as you need, front, back and sleeves, at no extra cost. Sublimated into the fibre, they do not peel or crack. Send one file per sponsor with the position you want.
Give your Pantone references and have them written on the quote: a code only counts if it appears on the signed quote, otherwise colours are matched as closely as possible to the visual supplied. A Pantone code remains a matching reference, because it renders differently on paper and on fabric. Neon colours are possible with a neon Pantone reference, but they do not glow in the dark.
Yes. A small FLARE CUSTOM logo is placed by default; for pieces without our logo, add 5% to the product price. For labels with your name or your own brand, see our white-label offer.
Ideally a vector file (AI, EPS, vector PDF or SVG): it scales up without losing sharpness. Otherwise, a high-resolution PNG or JPG (300 dpi at print size), a photo or a screenshot will do: our studio reworks the logo, even a poor-quality one, with a package matched to the work.
Directly in the quote form, by e-mail to devis@flare-custom.com, or via a sharing link (WeTransfer, Drive…) for large files. Does your designer want to work at the right dimensions? We send the template of the chosen product on request.
Your name, logo and crest, and those of your sponsors, remain your property: we never reuse them for another customer. Designs created with our configurator or by our studio remain the property of Flare Custom and may be adapted for others, unless you ask for exclusivity (fee on quote, written agreement).
Where, how fast and at what cost we deliver.
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As soon as it ships, you receive the tracking number by e-mail; it is also shown in your client area, with the carrier's name. This applies to every order, whether it comes from a quote or from the website basket.
Yes: a plain parcel, with no mention of Flare Custom and no commercial document in our name, shipped directly to your end customer if you wish. An inner label and packaging with your brand are possible on quote.
The carrier is liable for loss and damage within the limits of its legal liability. To be covered up to the declared value of your products (loss, theft, breakage), you can take out all-risk transport insurance, on quote (terms and conditions, article 4.6).
When and how to pay, and what the invoice shows.
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Payment is 100% at order, when the quote is signed, for all customers: individuals, clubs, associations, companies and resellers. There is no deposit and no payment on invoice by default. Another payment schedule is only possible on request, after reviewing your file.
Bank card (Visa, Mastercard, American Express), with secure Stripe payment, and bank transfer. Above €8,000 excl. VAT, payment must be made by bank transfer. PayPal is not available.
Prices excl. VAT, with VAT added according to the delivery country. Your quote shows the exact amount to pay.
Yes, an official invoice issued by OLB Sports OOD, with our EU VAT number, sent by e-mail and available in your client area. It works for the accounts of clubs, associations and companies, and for grant applications. A single central invoice or one invoice per entity is possible on request.
Yes, in two ways. With a group order, each player pays their share from their own link and the club receives a single consolidated order. With the club shop, each member orders and pays online themselves, with no cash advance for the club.
Yes: card payment goes through a PCI-DSS certified platform, with SSL/TLS encryption and 3D Secure authentication. Flare Custom does not store any bank data on its servers.
What to do if something goes wrong, and what is covered.
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Not for a simple change of mind: an item made in your colours, with your logo, name or number, is not covered by the 14-day right of withdrawal (Directive 2011/83/EU, terms and conditions article 8.2). However, if there is a defect or a mismatch with the proof, our warranties fully apply.
In your client area, under "My orders", use the "Report a problem" button: items concerned, type of problem, 2 to 6 photos and a short comment. Otherwise, e-mail support@flare-custom.com with the order number and the photos. Claims sent by phone, by messaging app or to another address are not processed.
Business customers: 7 days after delivery for a visible defect or non-conformity, 3 days for a damaged parcel. Consumers: 2-year legal guarantee of conformity, but report the problem as early as possible.
Refuse the parcel, or accept it while writing precise reservations on the driver's delivery slip ("subject to unpacking" is not enough), then take photos of the parcel and the products. Then report it within 3 days with the "Report a problem" button.
Yes, to match the approved proof: consumers have the 2-year legal guarantee of conformity, and all customers a 30-day commercial warranty on hidden defects (seam giving way, abnormal fading, peeling). If the mistake is ours, we remake the pieces concerned and ship them again at our expense, or refund them.
A colour difference of up to ±10% compared with the proof, the difference between screen and fabric, a different shade between two fabrics, placement within ±5 mm or dimensions within ±3%. An error present on the approved proof, normal wear or care instructions not followed (washing above 40 °C, tumble dryer, bleach) are not covered either.
We handle every claim in good faith and look for an amicable solution first. If the disagreement continues, consumers can use consumer mediation free of charge: the Bulgarian Commission for Consumer Protection or a body in their own country, via the European Consumer Centres network (terms and conditions, article 12).
Kitting out a team, the club shop, mid-season reorders.
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Complete packs in the same design (jersey, shorts, socks, goalkeeper kit, tracksuit, jacket, sweatshirt), volume prices and the full-kit discount. Reorders are possible from 1 piece all season, and the club shop lets your members order for themselves.
An online shop in the club's colours, created free of charge by Flare Custom: players, parents and supporters order and pay for themselves, and the club buys no stock. The club chooses the products, the prices (with or without a margin), the rules for names and numbers, and delivery. Its commission is paid on the 10th of the following month, from €50.
We make their jersey as a single piece, with their name and number, in the same design as the rest of the team. A slight difference in shade between two production batches remains possible (terms and conditions, article 14.13).
We keep the proofs and production files for 12 months after delivery or after the last reorder of the same design: each reorder restarts this period. To keep them longer, ask in writing for an extension before the deadline (€25 excl. VAT per year and per order). After that period, new artwork preparation may be needed.
Yes, in a single order: the same design adapted for each team, with different colours, sponsors or text, without starting from scratch. Each variant counts as a separate batch for the price tiers.
Yes, many clubs cover part or all of their kit thanks to their partners, who gain visibility on the jersey, the shorts or the jacket. Our guide to sponsor funding explains how to go about it.
Reselling our products or launching your own brand.
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Yes, for professionals whose main business is selling sports equipment (shop, distributor, kit supplier), as well as agencies and printers. You resell our sublimated products under white label, with volume-based terms shared after reviewing your profile, and a reseller area for your orders.
5 pieces per model (same design, same colours) on the first order; a single piece is treated as a sample. After that, reorders are possible from 1 piece.
Fill in the online application and sign it: our team reviews your profile within 48 hours, then you receive your access to the reseller area. Are you creating your own brand instead? Submit a "Brand" request.
No: no mention of Flare Custom appears on your side or on your clubs' side. The products carry your identity or your customer's, references use your prefix, and shipping can be in a plain parcel.
Yes, under white label, from 1 piece: your products carry your brand, not ours, with an inner label possible. Designs you create yourself for your brand belong to you, and prices follow our volume price grid.
Not in the sense of ready-to-ship stock: every order is made to order from your approved design. Once produced, it can go out in a plain parcel directly to your customer.
Who we are, and our solutions for companies.
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Flare Custom is the trading brand of OLB Sports OOD, a Bulgarian limited liability company headquartered in Sofia. It is registered under number EIK 208208044 (VAT BG208208044) and makes its kits in Bulgaria, inside the European Union.
No: the company is Bulgarian, so it has no SIREN or SIRET, numbers reserved for French companies. Its official identifier is EIK 208208044 in the Bulgarian commercial register, and its VAT number BG208208044 can be checked on the European Commission's VIES service.
Our customers rate us 4.8/5 from more than 250 reviews collected from them, and we have more than 300 customers: clubs, associations, federations, agencies, companies and individuals. On the order side, you receive a written quote, you pay securely, and nothing is made before you approve the proof.
Yes: team and team-building outfits, esports jerseys, event textiles, corporate gifts and promotional textiles, with the same unlimited customisation. The invoice is issued in your organisation's name, and each employee can also order their own size through an online shop.
Yes: the same production line makes a single piece and runs of several thousand pieces. Prices are published up to 500 pieces; beyond that, and for event kits or multi-year orders, the terms (prices, lead times, reorders) are set in a dedicated quote. A single contact follows you from brief to shipping, with staggered deliveries if needed.
Yes. Send your guidelines (Pantone references, logos, fonts, usage rules) or your brand brief: our studio sticks to them from the first visual to the proof.
Yes, on request, before discussing your project. Our terms and conditions already provide that we do not disclose your logos, confidential designs and sponsors outside your order (article 10.4). You can also refuse in writing, before production, that your pieces appear in our portfolio.
Write to us Monday to Friday, 8 am to 6 pm (Paris time): we reply within 48 working hours.